FAQs

After purchasing your package, you will receive an email with a scheduling link for your selected services. This link lets you choose convenient times for your horse's therapy, ensuring a focus on their health and well-being. Contact us if you are having trouble.

You can legally use our machines before, on, and after your big international or national event! You can relax knowing your horse can benefit from our products year-round, helping them stay in top shape all year long.

Our water treadmill is highly recommended by equine professionals, including veterinarians, physiotherapists, and acupuncture specialists, along with real horses that have recovered from injuries thanks to EquiTread.

Yes! Our machines offer many benefits for all horses, from your reliable pony to your Olympic champion. They are great for recovery and building strength, but they also play a key role in preventing injuries and enhancing fitness and performance.

That's great! The more a horse moves, the better. However, both wet and dry treadmills provide a much better workout for your horse, ensuring it walks or works correctly and safely, strengthening all types of horses. Plus, these machines reduce the need for many staff or give your grooms more time for other tasks while your horse gets an excellent workout!

You're not the first to feel this way, and your horse won't be the first to struggle with our machines. In our experience, only one stallion has ever had difficulty using them. Once horses are introduced to the machines, they tend to relax and benefit from the treatments and workouts.

Your horse CANNOT use the treadmill if their shoes are loose or if they have been recently shod(within 5days) and have the nail head freshly protruding.

New shoes grip the treadmill belt too much which can affect movement and also damage the belt.

If loose shoes are thrown while in the treadmill your horse could be injured.

Yes! All our machines can be adjusted so that everyone can benefit from our products.

Our products help horses of all levels and disciplines. Riders and barns from western, dressage, and hunter/jumpers across the US enjoy the benefits of hydrotherapy.

Our advanced water therapy techniques provide low-impact exercise that can help alleviate joint pain, improve circulation, and build muscle strength without the strain of traditional workouts. To discover more about the benefits of our services and how they can positively impact your horse's life, visit our How It Works section for in-depth insights and articles.

For conditioning horses, we recommend utilizing EquiTread with an incline. When rehabilitation is the goal, we adjust the height of the water based on the individual horse’s needs. We start by having them walk slow in higher water for 15 minutes, three times per week, and gradually build up over a two- to four -week period.

Yes, we are located within the Atwater Equestrian District in Los Angeles. Contact us to make arrangements. Fees apply.

Studies show maximum benefit with sessions designed to last 15 to 20 minutes, a duration that typically allows for the maximum therapeutic benefits without unnecessary strain and fatigue on the horse. Most horses will find this time sufficient, as their needs can often be met within this concise timeframe. This targeted approach ensures that the treatment is effective, minimizing stress while promoting recovery and enhancing performance. Each session is carefully tailored to the individual horse, ensuring that the therapy remains both efficient and beneficial. All sessions are based on the condition and ability of the horse at the time of the appointment.

The innovative water treadmill at our facility includes a comprehensive three-phase filtration system, which features advanced ultraviolet (UV) technology, designed specifically to effectively remove impurities and contaminants from the water. This meticulous filtration process ensures that the water remains clean and safe, promoting the overall health and well-being of the horses during their therapeutic sessions.

To maintain optimal pump and valve operation, we keep the water clean by ensuring horses are free from soil and sand before entering.

Very safe! For the water treadmill an adjustable photocell and sensor have been integrated to ensure that the belt stops immediately in the event of any abnormal horse behavior.

To enhance safety, the facility is equipped with two emergency stop buttons for quick intervention if necessary with a control box at the head of the horse. Additionally, there are clear, shatterproof doors and sidewalls that allow for unobstructed viewing of the therapy process.

Staff is always at hand to maximize safety for all our treatment options. Safety is our number one priority.

Yes. A copy is as follows:

Terms & Conditions, Release and Waiver of Liability, Assumption of Risk, and Indemnity Agreement

Before using any of the facilities or treatments at EquiTread Los Angeles, it is essential that you understand our terms and conditions. By booking any services, you agree to adhere to all rules and regulations established by EquiTread Los Angeles concerning the facilities or services. Failure to comply with these rules may result in termination of the booking, and clients may be asked to leave the premises.

If you are not the owner of the horse(s) receiving treatment, by making a booking and signing, you confirm that you are authorized by the owner(s) to accept these Terms & Conditions on their behalf.

1. Booking and Payment

Sessions must be booked in advance, either online, by phone, or in person. Full payment is required at the time of booking to secure the reservation.

2. Cancellation, Refunds, Expiry & Use-by Dates

Appointments: Cancel or change at least 24 hours before your scheduled time to avoid full charges. Missed appointments will be charged in full.

Block Bookings & Packages: No refunds for unused sessions within the use-by period. Missed appointments without proper notice will be deducted from the block.

EquiTread LA Cancellations: We reserve the right to cancel sessions due to unforeseen circumstances. We'll provide as much notice as possible, and rescheduling or partial refunds may be offered at our discretion. Refunds are not guaranteed.

Blocks of Treatments & Packages: Expire six months from purchase date.

Single Treatments & Gift Vouchers: Expire six months from purchase date.

Extensions: Expiry dates may be extended or purchases transferred in exceptional circumstances at our discretion.

3. Session Duration

Predetermined Time: Sessions last for an agreed-upon duration.

Late Arrivals: Additional time may be added at the end at our sole discretion, if feasible, but is not guaranteed.

4. Risks & Outcomes

Benefits & Risks: Treatments have potential benefits and risks, which can be discussed with our staff.

No Guarantees: Individual outcomes vary, and we cannot guarantee effectiveness or specific results. Regular sessions are recommended for maximum benefit.

Veterinary Consultation: Consult your vet before treatment if you have concerns about your horse's health or allergies.

Not a Cure: Our treatments support well-being but are not cures for diseases.

Complementary to Vet Care: Our services complement, not replace, veterinary care and advice. Only qualified vets can diagnose and advise on ailments.

5. Horse Health and Safety

Enter at Your Own Risk: All individuals enter treatment areas at their own risk and must dress appropriately, including sturdy footwear (preferably boots).

Horse Safety: Horses deemed a risk will have treatment postponed or be asked to leave until safe. Full payment still applies.

Illness: Horses with signs of illness (fever, nasal discharge) require vet authorization for treatment. In-patient stays require a health declaration within 24 hours of arrival.

Vaccinations: Provide passport copies and vaccination proof upon booking. Passports will be checked on arrival. No refunds for non-compliance. Please note that all horses on property must have current vaccinations: Equine Influenza (EIV), Equine Herpesvirus types 1 & 4 (EHV-1 & 4) aka Rhino, Eastern/Western Equine Encephalomyelitis (EEE/WEE), West Nile.

Cleanliness: Horses must be clean and mud-free, with tails bandaged and hooves/legs washed before arrival. We'll re-wash on-site.

No Open Wounds: Horses with cuts or abrasions on legs cannot be treated. Refunds are generally not given for missed sessions due to this, except in exceptional circumstances.

Disinfectant & Chlorine: We use equine-specific disinfectant and may add safe chlorine to the water with computerized dosage control.

Tack: All horses must wear a bridle for their first session. Please bring theirs.

Sedation: Owners are responsible for arranging sedation if needed and informing us when booking.

Notification: Notify us immediately if your horse develops a contagious condition during treatment.

Behavioral Issues: Inform us of any behavioral problems or vices before treatment.

Shoeing: Ensure proper shoeing with no prominent nail heads. Your horse CANNOT use the treadmill if their shoes are loose or if they have been recently shod (within 5 days) and have the nail head freshly protruding. New shoes grip the treadmill belt too much which can affect movement and also damage the belt. Loose shoes if thrown while in the treadmill could also injure the horse. You're responsible for any equipment damage due to shoe issues.

6. Privacy Policy

Data Use: We collect information for bookings, analysis, customer service, and marketing.

Data Security: Data is stored securely and not shared with third parties.

CCTV & Media: Premises are monitored for safety and security. Pictures/Videos of your horse may be used for promotion and business development on social media channels. These photos and videos will always show your horse in a positive element.

Payment Provider: We share your details with our payment provider for booking and security deposits.

External Links: Our website may contain links to other sites with independent privacy policies. Review them before providing information.

7. Owner/Handler Responsibilities

The horse owner/handler must be present during the session and is responsible for the horse's behavior. The facility staff will provide guidance and assistance, but the owner/handler is ultimately responsible for the horse's safety and well-being. The owner/handler must follow all instructions given by the facility staff. Any damage caused to the facility or equipment by the horse or handler will be the responsibility of the owner/handler.

8. Facility Rules

All riders and handlers must wear appropriate footwear (closed-toe shoes or boots, preferably boots) when handling horses.

Smoking is prohibited on the premises.

Children must be supervised at all times.

No dogs allowed on the premises.

9. Release and Waiver of Liability, Assumption of Risk, and Indemnity Agreement

By booking a session and signing this agreement, you (the "Releasing Party," which includes yourself, your spouse, domestic partner, next of kin, heirs, beneficiaries, personal representatives, administrators, successors, assigns, and any minor child of yours who enters The Paddock Riding Club Facilities and EquiTread Los Angeles’ Facilities) acknowledge and agree to the following:

Acknowledgment of Risks: You acknowledge the inherent dangers of equine activities, including the unpredictable behavior of horses, the risks associated with being in the presence of horses, and the use of the EquiTread Los Angeles facilities, including the water treadmill. You understand that these risks can lead to injury, illness, death, or property damage. You are advised to wear and to have your children wear protective helmets. You are solely responsible for the health and safety of any animal or person you invite or bring to The Paddock Riding Club and EquiTread Los Angeles’ Facilities. You are solely responsible for obtaining and maintaining insurance to cover any death or injury to or loss of any horse, you, your minor children, your service providers, or any other person you invite or bring to The Paddock Riding Club and EquiTread Los Angeles’ Facilities and any damage to or loss of any personal property.

Assumption of Risk: You voluntarily and knowingly assume all risks associated with using the EquiTread Los Angeles facilities and services, including the water treadmill, regardless of the source of the risk and whether it is foreseen or unforeseen, including the risks of illness, bodily injury, death, damage to or loss of personal property or income from any cause whatsoever, including (without limitation) the active or passive negligence of EquiTread Los Angeles, Elric Incorporated, The Paddock Riding Club, Paddock Ranch LLC, or any of the Released Parties (as defined below).

Waiver and Release of Liability: You waive, give up, discharge, and release EquiTread Los Angeles, Elric Incorporated, The Paddock Riding Club, Paddock Ranch LLC, and their respective parents, subsidiaries, affiliates, managers, members, officers, employees, agents, contractors, and representatives, and any of their respective heirs, beneficiaries, executors, administrators, predecessors and successors in interest, and assigns (all, collectively, the "Released Parties") from any and all liabilities, duties, responsibilities, obligations, debts, demands, expenses, damages, actions, or causes of action of any kind or nature whatsoever, whether known or unknown, suspected or unsuspected, which you now have or may hereafter have against the Released Parties, arising out of or in any way related to your use of EquiTread Los Angeles' facilities and services, including but not limited to the water treadmill, even if such claims are based on the negligence, breach of contract, or other wrongful conduct of the Released Parties. This includes, but is not limited to, any claims for personal injury, death, damage to or loss of property, illness, loss of income, or other damage or loss of any kind or nature whatsoever. You agree not to sue the Released Parties.

You expressly acknowledge that this release and agreement not to sue is intended to be and is comprehensive, and you hereby waive the protection afforded by California Civil Code Section 1542. You understand that Section 1542 provides that "a general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her, would have materially affected his or her settlement with the debtor or released party." You intend to release and promise not to sue for all claims, including unknown claims.

You further agree to indemnify and hold harmless the Released Parties from any and all claims, demands, actions, causes of action, liabilities, losses, damages, costs, and expenses (including, but not limited to, attorneys' fees and court costs) arising out of or in any way related to your use of EquiTread's services or presence at the Paddock Facilities, including but not limited to those arising from the actions or omissions of you, your horse, or your invitees, even if such claims are brought by third parties. This includes, but is not limited to, claims for personal injury, death, property damage, or any other loss.

You also agree to be bound by The Paddock Riding Club's waiver: https://www.thepaddockridingclub.com/waivers (select Liability Release).

10. Other: EquiTread may modify these terms. This agreement is the entire understanding and is governed by California law.

By booking and checking below, you confirm you have read, understood, and agree to these terms.

We're available for any questions you may have. Don't hesitate to contact us by phone (818) 237-0960 or email info@equitreadlosangeles.com